Privacy Policy

This Privacy Policy explains how REBUS TECHNOLOGY SOLUTIONS L.L.C - S.P.C (“Rebus”, “we”, “us”) collects, uses, shares, and protects information when you use our websites, mobile applications, and enterprise SaaS products, including CloseoutSoft (together, the “Services”).

1. Scope and roles (Controller vs Processor)

In enterprise deployments, Rebus often acts as a data processor/service provider for information uploaded or managed by your organization (the “Customer”), which acts as the data controller/business. In that case, our processing is governed by our contract with the Customer and your organization’s policies.

2. Information we collect

2.1 Information you provide

• Account information: name, email, phone (optional), job title/role, organization and project identifiers.
• Authentication data: login credentials or SSO identifiers (if your organization enables SSO).
• Content you upload or create: project documents, drawings, photos, inspection records, comments, checklists, reports, and other project data (“Customer Content”).
• Support communications: messages, tickets, and attachments you send to support.

2.2 Information collected automatically

• Device and usage data: device type, OS version, app version, language, time zone, and feature usage.
• Log data: IP address, timestamps, diagnostics, error logs, and security events.
• Cookies / similar technologies: used on our websites to operate and improve them.

2.3 Information from integrations

If you connect third-party systems (e.g., SSO, storage, email, or construction tools), we may receive limited data from those providers to enable the integration.

3. How we use information

• Provide and operate the Services (account creation, authentication, access control, document handling, workflows).
• Security (fraud prevention, abuse detection, monitoring, and incident response).
• Support (respond to inquiries, diagnose issues, improve reliability).
• Product improvement (analytics and performance measurement; aggregated insights).
• Legal compliance (responding to lawful requests and enforcing our terms).

4. Legal bases (where applicable)

Depending on your location and relationship with us, we process information based on one or more of: (a) performance of a contract, (b) legitimate interests (e.g., securing and improving services), (c) compliance with legal obligations, and/or (d) consent (where required).

5. Sharing and disclosure

We may share information:

• With your organization: administrators and authorized users can access data under the Customer’s account.
• With service providers: hosting, storage, monitoring, support, and analytics vendors acting under contracts.
• For legal reasons: to comply with law, protect rights, investigate fraud, or respond to lawful requests.
• Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell personal information.

6. Data retention

We retain information as needed to provide the Services and as required by contract and law. Customer Content retention is typically controlled by the Customer’s subscription and admin settings.

7. Security

We use administrative, technical, and physical safeguards designed to protect data, such as access controls, encryption in transit where supported, logging, and least-privilege practices. However, no system is completely secure.

8. International transfers

If you access the Services from outside the region where data is hosted, information may be processed in other countries. We use contractual and organizational measures intended to protect data in accordance with applicable law.

9. Your choices and rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. In enterprise accounts, requests may need to be directed to your organization’s administrator.

To submit a request, contact us at rebustech.ae/contact or email admin@rebustech.ae.

10. Children’s privacy

The Services are intended for business users and are not directed to children.

11. Updates to this policy

We may update this policy from time to time. We will post the updated version on this page and update the effective date.

12. Contact

REBUS TECHNOLOGY SOLUTIONS L.L.C - S.P.C

Website: rebustech.ae
Email: admin@rebustech.ae

Disclaimer: This template is provided for general informational purposes and does not constitute legal advice. You should have counsel review and tailor it to your operations, hosting region, and applicable laws.